Shipping policy

Digital delivery

All products covered by this policy are digital downloads. No physical artwork, paper, frame or other goods are shipped, and no shipping fee applies to digital delivery.

After payment is confirmed, our digital delivery system automatically sends a download link to the email address used at checkout. Processing and email delivery times may vary. Newsletter signup is not required.

1. Open the download link in your delivery email.
2. Save the ZIP file and extract it with compatible software.
3. Open the files listed on the product page: PDF for printable editions, or PNG for wallpaper editions. Bundles contain the named artworks and file types specified on their product page.

If your link is missing, check your spam folder and contact buyer@gotoen.jp with your order number. If you have not received access within 24 hours after payment confirmation, contact us so we can provide access or refund the undelivered purchase. Do not send passwords or payment-card details.