Refund policy

Digital art refunds and cancellations

We offer a full refund on requests received within seven calendar days of purchase, including change-of-mind requests and requests after download. Email buyer@gotoen.jp with your order number. No physical return or return shipping is required. After a refund, stop using the files and delete your copies.

After seven days, the voluntary change-of-mind offer ends. If a file is missing, damaged, materially different from its description or cannot be downloaded, contact us for a working replacement or refund. The seven-day offer does not limit any applicable statutory rights or remedies for defective or undelivered content.

Approved refunds are returned to the original payment method. The time until funds appear depends on the payment provider. A corrected or replacement download is supplied without an additional product charge.